Shipping policy

GetInLight Shipping Policy

Last Updated: September 20, 2026

This Shipping Policy applies to orders placed on https://getinlight.com (the “Website”), operated by Guang Dong Inlight Co., Limited (“GetInLight”, “we”, “us”, or “our”). If you have questions about shipping or an existing order, contact us at info@getinlight.com.

Shipping Destinations

We currently offer shipping to:

  • The 48 contiguous United States and Washington, D.C.

  • Guam.

  • Puerto Rico.

  • The U.S. Virgin Islands.

We do not currently ship to:

  • Alaska or Hawaii.

  • American Samoa.

  • The Marshall Islands.

  • The Northern Mariana Islands.

  • The Federated States of Micronesia.

  • Palau.

  • APO, FPO, or DPO addresses, including Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific.

  • Any other destination not listed in our supported shipping destinations above.

Availability may depend on the specific product, inventory, delivery address, and available carrier services. If we are unable to fulfill an order after it has been placed, we will contact you to explain the issue and arrange an appropriate resolution, including cancellation and a refund for any items we cannot fulfill.

Shipping Fees

Shipping fees are the same for all supported destinations listed above: Orders of $49 or more ship free by standard shipping. Orders under $49 ship by standard shipping for a flat $10. The $49 threshold is based on the order subtotal after discounts, before taxes. The shipping charge that applies to your order is shown at checkout before you pay.

Order Processing and Estimated Delivery

Orders are processed after payment is confirmed. Processing and delivery times may vary depending on product availability, the shipping address, carrier services, order volume, and holidays.

Estimated delivery information, when available, may appear at checkout, in your order confirmation, or in your shipment tracking updates. Please refer to the latest information provided for your specific order.

Delivery to Guam, Puerto Rico, and the U.S. Virgin Islands may take longer than delivery within the contiguous United States. We do not promise a single delivery timeframe for all destinations.

Delivery dates are estimates, not guarantees. If you need an item by a particular date, please contact us before ordering so we can review the available information without guaranteeing arrival.

Order Tracking

Once your order has shipped, tracking information will be provided by email or through your order-status page or notification, when available. Tracking updates may not appear immediately after shipment.

If your order is shipped in separate packages, the packages may have different tracking numbers and arrival dates. Please check the shipment details provided for your order.

Shipping Delays

Delivery may be affected by carrier disruptions, severe weather, holidays, high-volume periods, address issues, or other circumstances beyond our reasonable control. If your order is delayed or tracking has not updated as expected, contact us at info@getinlight.com so we can help investigate.

If we become aware that we cannot ship your order within a timeframe we have communicated to you, we will notify you and explain the available options, including cancellation and a refund where applicable. Nothing in this policy limits any rights you may have under applicable law.

Shipping Addresses, Changes, and Cancellations

Please provide a complete and accurate shipping address before placing your order. If you notice an error, contact us as soon as possible with your order number and the requested correction.

Once order processing or shipment has begun, we may be unable to change the address or stop the shipment. Contacting us does not guarantee that an address change or cancellation can be completed.

If a package is returned as undeliverable, contact us to discuss the available options. Any proposed reshipping charge will be explained and agreed with you before a replacement shipment is arranged.

Damaged, Missing, Defective, or Incorrect Items

Please inspect your order after delivery. If an item is damaged, missing, defective, or incorrect, contact info@getinlight.com promptly with your order number and a description of the issue.

Where relevant and available, include clear photos of the item, packaging, and shipping label to help us investigate. If tracking shows delivery but you cannot locate the package, contact us so we can help review the shipment.

Returns and Refunds

Please review the Refund & Return Policy available on our Website for return and refund information. Contact us for return instructions before sending an item back, and do not use the address on a shipping label as a return address unless we have confirmed it.

Contact Us

For shipping questions or assistance with an order, contact:

Guang Dong Inlight Co., Limited
Website: https://getinlight.com
Email: info@getinlight.com