Refund policy

GetInLight Return & Refund Policy

Last Updated: September 20, 2026

This Return & Refund Policy applies to purchases made directly on https://getinlight.com, operated by Guang Dong Inlight Co., Limited (“GetInLight”, “we”, “us”, or “our”). For assistance, contact info@getinlight.com.

If you purchased through Amazon or another marketplace, please initiate your return through that marketplace's order page. You can still contact us for product support.

30-Day Return Requests

You may request a return within 30 calendar days after receiving your item. This is the deadline to contact us to request a return, not a requirement that the package reach us within those 30 days.

Contact us before shipping any item back. We will review your request and provide return instructions and the appropriate return address.

Change-of-Mind Returns

If you ordered the wrong size or finish, no longer need the item, or have otherwise changed your mind, the item must:

  • Be unused, uninstalled, and in its original condition.

  • Have no cut or modified wires, installation marks, alterations, or damage caused after delivery.

  • Include all original parts, accessories, mounting hardware, and instructions.

  • Be returned in its original packaging with suitable protective packing.

You may open the packaging to inspect the product, provided the item remains unused, uninstalled, complete, and undamaged. Please check the dimensions, finish, electrical requirements, and compatibility before installation.

These condition requirements apply to change-of-mind returns. They do not automatically disqualify a claim for a defective, damaged, or incorrect item.

Return Shipping Costs

For approved change-of-mind returns, you are responsible for return shipping costs. We will explain the return shipping arrangements before you send the item back.

If we offer a prepaid return label for a change-of-mind return, we will disclose its cost and obtain your agreement before deducting that amount from your refund. Otherwise, you will arrange and pay for a tracked return shipment using the instructions we provide.

For confirmed product defects, damage on arrival, or an incorrect item sent by us, we will cover the necessary return shipping costs. We will provide a prepaid label or agree on another return arrangement with you; please do not pay for return shipping without contacting us first.

Free standard shipping on orders of $49 or more does not mean free change-of-mind returns. These rules also apply to orders delivered to Guam, Puerto Rico, and the U.S. Virgin Islands, where return shipping may cost more.

Damaged, Defective, Missing, or Incorrect Items

Please inspect your order after delivery and contact info@getinlight.com promptly if an item arrives damaged, is defective, has missing parts, or is not what you ordered.

Include your order number, a description of the issue, and relevant photos or videos where available. Keep the packaging if possible, as it may help us investigate transit damage; missing packaging alone will not automatically disqualify a valid defect or damage claim.

We will review the issue with you and arrange an appropriate resolution, which may include replacement parts, a replacement product, or a refund. We will cover necessary return shipping and shipment of replacement items for confirmed issues for which we are responsible.

An item is not automatically excluded from a defect claim merely because a defect becomes apparent after proper installation. Damage caused by misuse, incompatible electrical connections, unauthorized alterations, or improper installation is not treated as a product defect under this policy.

The 30-day change-of-mind return period does not limit any applicable product warranty or rights under applicable law. If you discover a defect after that period, contact us so we can review the available support.

How to Request a Return

Email info@getinlight.com with:

  • Your order number or other proof of purchase.

  • The item and quantity you wish to return.

  • Your reason for the return.

  • Relevant photos or videos, if there is damage, a defect, or an incorrect item.

After reviewing your request, we will provide a return authorization or confirmation and instructions on where and how to send the package. Do not use the address on the original shipping label as a return address unless we have specifically confirmed it.

Pack the item securely and retain your shipping receipt and tracking information. Returns sent without prior authorization or to the wrong address may be delayed; please contact us so we can help resolve any routing issue.

Fees and Refund Amounts

We do not charge a restocking fee for approved returns that meet this policy. For eligible change-of-mind returns, we refund the price actually paid for the returned item and any refundable tax, less any return-label cost you have agreed to.

Original expedited shipping or other delivery charges you chose to pay are not refundable for change-of-mind returns. If your original standard shipping was free, we do not retroactively deduct an outbound shipping charge.

If we refund an item because it arrived defective, damaged, or incorrect, we will also refund any original shipping charge attributable to that item, where applicable. We will not deduct return shipping costs for those confirmed issues.

If an item returned for a change-of-mind return does not meet the stated conditions, we will contact you to explain our findings and the proposed resolution before applying any adjustment or declining the return. Your rights under applicable law remain unaffected.

Sale Items and Exchanges

Discounted items are eligible for return under the same conditions as full-price items, unless they were clearly identified as final sale before purchase. A final-sale designation does not remove support for defective, damaged, or incorrect items or any rights under applicable law.

For a different size, finish, or product, contact us to arrange an eligible return and place a separate order for the replacement you want. A new order is subject to availability and the price shown at the time of purchase.

Refund Processing

Once we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method within 10 business days of approval.

Your bank or payment provider may take additional time to post the refund. If more than 15 business days have passed since approval and you have not received it, contact info@getinlight.com.

If we confirm that an item does not need to be returned, we will explain the resolution and any applicable refund arrangements in writing. Nothing in this policy limits rights or remedies available under applicable law.

Contact Us

For return requests and refund questions, contact:

Guang Dong Inlight Co., Limited
Website: https://getinlight.com
Email: info@getinlight.com